Knowledgebase
Mispackaged and Misprinted Product
Posted by on 17 March 2014 05:46 PM

In the case of mispackaged product(s), we can replace the incorrect product provided our Quality Assurance team is able to verify that the product is defective. In order to do this we must have the defective product(s) in hand. To send us mispackaged materials, please address your package to:

Cryptozoic Entertainment
Attn: Quality Assurance
25351 Commercentre Drive., Suite. 250
Lake Forest, CA 92630
USA

Included with this package should be documentation containing your full name, shipping address, and a description of the nature of your problem. If you sent us a customer service email about this issue, please include a copy of the email conversation as well. We recommend that you send this package with tracking or some sort of delivery confirmation. Cryptozoic Entertainment is not response for lost mail or incomplete packages.

In the case of misprinted cards, our first course of action will be to replace your card with the same card, please understand that this may not always be possible. If we are unable to replace it with the same card, we will replace it with a card of equivalent rarity.

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Comments (2)
Bryan Salisbury
01 October 2012 11:11 AM
I recently received a box of walking dead comic cards. The sketch i pulled from the box had a large white out blob right in the middle of the card. The artist did draw over it so it does make a complete sketch but i can not seem to look past the white out blob. I was wondering if that was something i could send in to be fixed or replaced?
Thank you
Tim Aberli
07 March 2014 12:58 PM
Who do I contact about not receiving the Promo Hero for DC Deckbuilder: Heroes Unite?
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